Question 1

Do shoppers need to download an app?

Accepted Answer

No. Gonow Play is a Progressive Web App — players just open a link in their phone's browser. No app store, no downloads, no friction.

Question 2

How does the AI scoring work?

Accepted Answer

Players photograph products in-store. Our AI compares their photo to the reference image and assigns a likeness score from 0–100%. If they hit the pass threshold, they earn points. It takes seconds.

Question 3

Can players cheat?

Accepted Answer

We've built multiple anti-cheat layers: the AI detects screenshots, digitally altered images, and photos taken from screens. Combined with EXIF metadata checks, it's very hard to game the system.

Question 4

How long does it take to set up a hunt?

Accepted Answer

Minutes. Upload your product images, set the rules, and publish. No technical skills required.

Question 5

Can each store in my centre have their own promotions?

Accepted Answer

Yes — in upcoming phases, tenants will get their own portal to feature products. For now, you can include any store's products in your hunts.

Question 6

Is it GDPR compliant?

Accepted Answer

Yes. We use Google sign-in and email/password authentication, store minimal personal data, and are fully GDPR compliant. Players can delete their data at any time.

Question 7

What languages are supported?

Accepted Answer

Gonow Play supports multiple languages. We can add your centre's local languages on request.

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